Shipping and returns

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Emergency Medical & tactical from now on called Emtshop.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day [Insert here one of the following texts in quotes on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good.

To exercise the right of withdrawal, the Customer must inform emtshop, Essenhoutstraat 32 in 2950 Kapellen, [email protected] via an unequivocal statement (e.g. in writing by post, fax or e-mail) of his decision to cancel the agreement. revoked. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

The Customer can also fill in the withdrawal form or any other clearly formulated statement electronically by logging in to his customer area on our website If the Customer makes use of this option, we will immediately send the Customer a confirmation of receipt of his withdrawal on a durable data carrier (e.g. by e-mail).

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Essenhoutstraat 32 in 2950 Kapellen without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to revoke the agreement to emstshop. The Customer is on time if he sends back the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the returned product has diminished in value in any way, emtshop reserves the right to hold the Customer liable and claim compensation for any diminished value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only articles that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the Customer has requested that the provision of services begin during the withdrawal period, the Customer will pay an amount that is proportional to what has already been delivered at the time he informed us that he is withdrawing from the contract, compared to the full performance of the agreement."

If the Customer revokes the agreement, emtshop will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after emstshop has been informed of the Customer's decision to terminate the agreement. revoked. In the case of sales agreements, emtshop can wait with the refund until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever is the earliest.

Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by Emstshop will not be refunded.

Emtshop will refund the Customer with the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

service contracts after the full performance of the service [if the performance has begun with the express prior consent of the Customer, and provided that the Customer has acknowledged that he will lose his right of withdrawal once the contract has been fully performed];
the delivery or provision of goods or services whose price is subject to fluctuations in the financial market over which emtshop has no influence and which may occur within the withdrawal period;
the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
the delivery of goods that spoil quickly or with a limited shelf life;
the delivery of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery;
the delivery of goods which, due to their nature, are irrevocably mixed with other products after delivery;
agreements involving